At Giant, we want you to be happy with your purchase. If you’re not satisfied, we’re here to help — in line with Kuwait’s consumer protection law.
1. Return & Exchange Period
You have the right to return or exchange items within 14 days of receiving your order, as long as:
- The item is unused, unworn, and in original condition
- The tags, labels, and packaging are intact
- You have proof of purchase (order confirmation or invoice)
2. Items That Cannot Be Returned
We do not accept returns for:
- Items damaged due to misuse or wear and tear
- Undergarments or hygiene-related products
- Sale or clearance items (unless defective)
- Customized or personalized items
- Items returned after the 14-day window
3. If the Item is Damaged or Wrong
If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery. We’ll arrange a free exchange or full refund.
You may be asked to send photos for verification.
4. Return Shipping
- If the return is due to our error (damaged, wrong item), return shipping is free
- For all other returns, the customer is responsible for return shipping costs
5. How to Request a Return
To start a return, contact us:
📞 Phone/WhatsApp: +965 69675870
📍 Location: Kuwait
Please include your order number, item(s), and reason for return.