{"id":10,"date":"2025-06-05T12:16:43","date_gmt":"2025-06-05T12:16:43","guid":{"rendered":"https:\/\/giantkw.com\/?page_id=10"},"modified":"2025-06-05T12:53:44","modified_gmt":"2025-06-05T12:53:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/giantkw.com\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>At <strong>Giant<\/strong>, we want you to be happy with your purchase. If you&#8217;re not satisfied, we&#8217;re here to help \u2014 in line with <strong>Kuwait&#8217;s consumer protection law<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Return &amp; Exchange Period<\/h3>\n\n\n\n<p>You have the right to <strong>return or exchange<\/strong> items within <strong>14 days<\/strong> of receiving your order, as long as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item is unused, unworn, and in original condition<\/li>\n\n\n\n<li>The tags, labels, and packaging are intact<\/li>\n\n\n\n<li>You have proof of purchase (order confirmation or invoice)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Items That <strong>Cannot Be Returned<\/strong><\/h3>\n\n\n\n<p>We do <strong>not<\/strong> accept returns for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items damaged due to misuse or wear and tear<\/li>\n\n\n\n<li>Undergarments or hygiene-related products<\/li>\n\n\n\n<li>Sale or clearance items (unless defective)<\/li>\n\n\n\n<li>Customized or personalized items<\/li>\n\n\n\n<li>Items returned after the 14-day window<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. If the Item is Damaged or Wrong<\/h3>\n\n\n\n<p>If your item is <strong>damaged<\/strong>, <strong>defective<\/strong>, or <strong>incorrect<\/strong>, please contact us within <strong>48 hours<\/strong> of delivery. We\u2019ll arrange a free exchange or full refund.<\/p>\n\n\n\n<p>You may be asked to send photos for verification.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Return Shipping<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the return is due to our error (damaged, wrong item), return shipping is <strong>free<\/strong><\/li>\n\n\n\n<li>For all other returns, the customer is responsible for <strong>return shipping costs<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. How to Request a Return<\/h3>\n\n\n\n<p>To start a return, contact us:<br>\ud83d\udcde <strong>Phone\/WhatsApp:<\/strong>  +965 69675870 <br>\ud83d\udccd <strong>Location:<\/strong> Kuwait<\/p>\n\n\n\n<p>Please include your <strong>order number<\/strong>, item(s), and reason for return.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>At Giant, we want you to be happy with your purchase. If you&#8217;re not satisfied, we&#8217;re here to help \u2014 in line with Kuwait&#8217;s consumer protection law. 1. Return &amp; Exchange Period You have the right to return or exchange items within 14 days of receiving your order, as long as: 2. Items That Cannot [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"At Giant, we want you to be happy with your purchase. 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If you&#8217;re not satisfied, we&#8217;re here to help \u2014 in line with Kuwait&#8217;s consumer protection law. 1. Return &amp; Exchange Period You have the right to return or exchange items within 14 days of receiving your order, as long as: 2. Items That Cannot&hellip;","_links":{"self":[{"href":"https:\/\/giantkw.com\/ar\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/giantkw.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/giantkw.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/giantkw.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/giantkw.com\/ar\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":2,"href":"https:\/\/giantkw.com\/ar\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":1905,"href":"https:\/\/giantkw.com\/ar\/wp-json\/wp\/v2\/pages\/10\/revisions\/1905"}],"wp:attachment":[{"href":"https:\/\/giantkw.com\/ar\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}